PRIVACY POLICY

Last Updated: 19^th June, 2024

Bringmea Technologies Private Limited (“Company” or “Bringmea”) owns, operates and manages a website having domain name https://bringmea.in/ (the “Website”) and the software application for use on small, wireless computing devices such as smartphones and tablets and also for use on desktop or laptop computers under the name and style of “Bringmea” (“Application”) (collectively referred to as “Platform”). Bringmea provides certain services to its end-users, customers who are registered with Bringmea (“users”) which can be accessed, used and availed in accordance to the terms and conditions of use/services available at https://bringmea.in/ (“Terms of Use”). Bringmea enables transactions on its Platform between participating restaurants/merchants (“Merchant(s)”) and users who place their orders on the Platform (“Buyer(s)”). The restaurants/merchants are entities dealing in (a) prepared food and beverages, (b) consumer goods, and (c) other products and services. When a user avails the service of ordering aforementioned items (“Item(s)”) and a platform delivery partners (“PDPs” or “Delivery Partner”) is assigned to ensure delivery of such order (“Order(s)”) such service of delivery of prepaid orders is known as "Platform Services". Additionally, Bringmea also enables delivery of packages (“Package(s)”) from one location to another within the area of operations and completion of Tasks at selected localities of serviceable cities across India as per the request(s) placed on the Platform for completion of such service(s) by the PDPs ("Delivery Services"). The Platform Services and Delivery Services are collectively referred to as “Services”. For both Platform Services and Delivery Services, Company is merely acting as an intermediary between the Merchants and Buyers and/or PDPs or Delivery Partners and Buyers/Merchants.

This Delivery Partner Privacy Policy (“Privacy Policy”) explains how Bringmea or we/us/ our collect, use, disclose, and otherwise process Personal Information in connection with Delivery Partner Platform (“DP Platform”) or any other interactions you have with Bringmea as a prospective or active Delivery Partner. “Delivery Partner” or you/ your/ yourself shall mean an individual who has executed Agreement for the provision of Delivery Services on the DP Platform i.e. the Delivery Partner shall be responsible for picking up the orders placed by the users on the main Platform; This Privacy Policy does not cover or address our users, employees or other personnel. If you see any undefined terms in this Privacy Policy, it shall mean that such term has been defined in our Delivery Partner Terms and Conditions (“Delivery Partner T&C”) and both this Privacy Policy and Delivery Partner T&C’s shall be read together to determine application of terms on the Delivery Partner.

This document hereinafter referred to as the “Privacy Policy” or “Policy”, inter alia, states the following:

The type of information collected from the Delivery Partners, including Personal Information (as defined below) and Sensitive Personal Data or Information (as defined below) relating to an individual;
The purpose, means and modes of collection, usage, processing, retention and destruction of such information as aforementioned; and

How and to whom we will disclose such information.

This Privacy Policy shall apply to any person who browses, uses or accesses the DP Platform. This Privacy Policy is an electronic record in terms of the Information Technology Act, 2000 (the “IT Act”) and rules made thereunder and the amended provisions pertaining to electronic documents / records in various statutes as amended by the IT Act. Further, this electronic record is generated by a computer system and does not require any physical or digital signatures.

This Privacy Policy is published in compliance with Section 43A of the IT Act, regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (the “SPDI rules”), regulation 3(1) of the Information Technology (Intermediaries’ Guidelines) Rules, 2011. It is important to emphasize that various other provisions within the IT Act will endure and maintain their relevance. In scenarios where inconsistencies arise between the stipulations of the IT Act and those outlined in the Digital Personal Data Protection Act (“DPDP”), the proposed course of action is for the provisions of the DPDP to take precedence, ensuring a coherent and harmonized regulatory landscape. Any new features and/or services that are added to our current Services at any point in the future shall also be subject to the terms set out in this policy.

“Personal Information” is defined under the SPDI rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person. The SPDI rules further define “Sensitive Personal Data or Information” of a person to mean Personal Information about that person relating to: (i) passwords; (ii) financial information such as bank accounts, credit and debit card details or other payment instrument details; (iii) physical, physiological and mental health condition; (iv) sexual orientation; (v) biometric information; (vi) information received by body corporate under lawful contract or otherwise; (vii) visitor details as provided at the time of registration or thereafter; and (ix) call data records. Note that the information collected by us from you or the information collected by you from the DP Platform towards provision of Delivery Services to the users may constitute ‘Personal Information’ or ‘Sensitive Personal Data or Information’ under the SPDI Rules.

In order to have access to all the features and benefits on our DP Platform, a Delivery Partner must first create a DP Account on our DP Platform. To create a DP Account, a Delivery Partner is required to provide the following information, which such Delivery Partner recognizes and expressly acknowledges as Personal Information allowing others, including us, to identify the Delivery Partner: name, Delivery Partner ID, email address, gender, country, ZIP/postal code, age, phone number, password chosen by the Delivery Partner. In addition, at the time of a registered Delivery Partner availing of the Services, the Delivery Partner is required to provide certain Sensitive Personal Information which includes its bank account or card details for undertaking transactions on the DP Platform for availing the Services. We may, in future, include other optional requests for information from the Delivery Partner.

DISCLAIMER- BY USING AND ACCESSING THE DP PLATFORM OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU WILL BE DEEMED TO HAVE READ, UNDERSTOOD AND AGREED TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY AND AGREE TO BE BOUND BY THE PRIVACY POLICY. YOU HEREBY CONSENT TO OUR COLLECTION, USE AND SHARING, DISCLOSURE OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. WE RESERVE THE RIGHT TO CHANGE, MODIFY, ADD OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY, AT OUR SOLE DISCRETION, AT ANY TIME. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY AT ANY TIME, DO NOT USE THE DP PLATFORM OR GIVE US ANY OF YOUR INFORMATION. IF YOU USE THE DP PLATFORM ON BEHALF OF SOMEONE ELSE YOU REPRESENT THAT YOU ARE AUTHORIZED BY SUCH INDIVIDUAL OR ENTITY TO (I) ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL’S BEHALF, AND (II) CONSENT ON BEHALF OF SUCH INDIVIDUAL TO OUR COLLECTION, USE AND DISCLOSURE OF SUCH INDIVIDUAL’S INFORMATION. YOU MAY NOTE THAT THIS PRIVACY POLICY IS BASED ON THE APPLICABLE LAWS OF INDIA AND GOOD DATA PRIVACY PRACTICES ADOPTED BY THE COMPANY IN INDIA AND MAY BE FOUND DEFICIENT WITH RESPECT TO CERTAIN PRIVACY LAWS OF SOME OTHER COUNTRIES. BY VISITING THE DP PLATFORM, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THE TERMS CONTAINED HEREIN, PLEASE DO NOT USE OR ACCESS OUR DP PLATFORM OR AVAIL ANY SERVICES ON THE PLATFORM. BY MERE USE OF THE PLATFORM, YOU EXPRESSLY CONSENT TO OUR USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY.

PURPOSE OF THIS PRIVACY POLICY

We respect your need to understand how and why information is being collected, used, disclosed, transferred and stored. Thus, we have developed this Policy to familiarize you with our practices and demonstrate our commitment to the protection of your privacy and your Personal Information. This Privacy Policy sets out the way in which we process your information when you visit the DP Platform or use the Services in accordance with applicable data protection laws. By accessing our DP Platform you agree to be bound by the terms of this Policy. It is important that you read this Policy together with any other policies we may provide on specific occasions when we are collecting or processing your personal data and Personal Information, so that you are fully aware of how and why we are using your personal data and Personal Information. This Policy supplements the other notices and is not intended to override them.

The information contained on this DP Platform and the Personal Information collected by using/ login and or accessing this DP Platform are stored at a secured server. It is stated by the server service provider that they have all the best security practices required for the server. The DP Platform is owned by us and is located in India. Hence, we are bound by duty to abide by the laws, including but not limited to, regulations, rules, circulars and notifications governing privacy in India.

SCOPE OF THIS PRIVACY POLICY

We provide this Privacy Policy to inform you of our policies and procedures regarding collection, storage, processing and sharing of personal data and Personal Information that we receive from Delivery Partner of the DP Platform or those which are stored or accessed by us at the time when users are availing the Services on the Platform.

With regard to this Privacy Policy, the terms "using" and "processing" information include, without limitation; the use of cookies; and the collection, storage, transfer, evaluation, deletion, disclosure, management, handling, modifications and use of personal data and Personal Information.

This Privacy Policy applies only to personal data and Personal Information that you provide us via the DP Platform. We reserve the right to update this Privacy Policy from time to time to reflect any changes to our Services. We will do this by amending the Privacy Policy on the DP Platform. The changes will take effect automatically, as soon as they are posted on the DP Platform. In addition, we will notify all Delivery Partner by email if any material changes are made to the Policy, subject to the Delivery Partners’ acceptance to receive emails from us.

This Privacy Policy is applicable to all Delivery Partner of this DP Platform. By providing the Delivery Services, registering with us or by otherwise giving us your information including Personal Information, you will be deemed to have read, understood and agreed to the practices and policies outlined in this Privacy Policy and agree to be bound by the terms hereof. You hereby consent to us collecting, using and sharing and disclosing your information as described in this Privacy Policy.

COOKIES

The Platform uses cookies, and while using the DP Platform you will be prompted to accept all cookies. We may place text files in the browser files of your computer system. A cookie itself does not contain Personal Information and it will only enable us to relate your use of the DP Platform and your behaviour on the DP Platform to information that you have specifically and knowingly provided. The only Personal Information that a cookie can contain is the information you supply to the cookie. A cookie can’t read data off your hard disk or read cookie files created by other websites.

We may place both permanent and temporary cookies. A permanent cookie will remain on your web browser until its expiry date, unless deleted prior to such expiry date. However, most cookies are “session cookies” meaning that they automatically get deleted from your computer system at the end of the session. You can refuse cookies by turning them off in your browser or alternatively you can also set your browser to warn you before accepting any cookies. Therefore, you are always free to decline our cookies if your browser permits, however we use certain cookies to authenticate Delivery Partner on each page after the Delivery Partner logs on to the DP Platform or accesses any Services. All visitors, however, are encouraged to use the “clear cookies” functionality of their browsers to ensure such clearing / deletion, as we cannot guarantee, predict or provide for the behaviour of the equipment of all the visitors of the DP Platform. Note that you are not a casual visitor if you have willingly submitted any Personal Data or Information to us through any means, including email, post or through the registration process on the DP Platform. All such visitors will be deemed to be, and will be treated as Delivery Partner for the purposes of this Privacy Policy, and in which case, this Privacy Policy applies in its entirety to such persons.

The data that cookies collect will be used to process and/or analyse information by third parties to help improve or facilitate our Services, to provide Service on our behalf, to DP Platform related Services, including but not limited to; maintenance services; fraud detection services; database management; web analytics; monitoring; and evaluation services. If you have any questions about our cookie usage, please contact us at the contact details/information mentioned below.

HOW WE COLLECT, USE, AND SHARE YOUR PERSONAL INFORMATION
- Personal identifiers- When you express interest in partnering with us, communicate or interact with us, or create an account and complete your account profile, we may collect information from you, such as your name, phone number, email address, preferred region and city, physical address, vehicle and registration information, date of birth, social security number, driver’s license number, driver’s license photograph and/or other photographs, insurance information, bank and bank account information, including routing and account numbers, and tax information.

From time to time, we may also receive information about you from other Bringmea entities and affiliates, background check providers, co-marketing and other lead generation partners, service providers, and from other third parties. For example, we receive publicly available information about a Delivery Partner’s driving record or criminal history from our background check providers, and we use this information to evaluate an individual’s eligibility to be a Delivery Partner.

We may receive additional information about you from Merchant(s) or User(s) (e.g., care communications and ratings and/or reviews). Other users or public or third-party sources such as law enforcement and insurers may provide us information about you, for example as part of an investigation into an incident or to provide you support. We do not control, supervise or respond to how the third parties providing your information process your Personal Information, and any information request regarding the disclosure of your Personal Information to us should be directed to such third parties.

We may use identifier information to: (i) determine your eligibility and process your registration, including verifying your information to ensure its accuracy and validity; (ii) verify your identity; (iii) process your registration, notify you regarding the status of your application, and/or onboard you to using the Platform; (iv) fulfil orders by sharing your contact information with Merchant; (v) assist and/or intervene if there are safety and security concerns; (vi) notify you about pricing or other updates that will affect your Services; (vii) send you important information regarding the Platform, such as certain changes to our terms, conditions, policies and/or other administrative information; and (viii) compensate you for the Services performed, including setting up direct deposit, calculating payments owed, and issuing payments to you.

We do not sell or share this information with third parties for business or commercial purposes, though we may disclose it for other lawful purposes, as described in greater detail below in Clause 4.9 and 4.10.

Bringmea retains identifier information about you for as long as you are a Delivery Partner for Bringmea, and for such additional period as Bringmea determines is necessary to comply with its legal obligations and defend against legal claims.

Commercial information. We collect information about how you use the DP Platform specific to the Orders that you accept, reject and cancel, including, without limitation, the rates of acceptance, rejection and cancellation, the total number of deliveries you make, the date and time of delivery acceptances, rejections and cancellations as well as the date and time of completions, time required to complete deliveries, route information, and payment associated to each order.

We may use this information to: (i) enable you to provide the Services by indicating your availability, accepting or rejecting orders, viewing your transaction logs for fulfilled orders, and managing your payment preferences; (ii) collect, confirm and verify information about Services performed by you; (iii) perform analytics, detect activity patterns on our Platform and Service, determine the effectiveness of our promotional campaigns, and otherwise research usage; (iv) schedule and otherwise facilitate order pick-up and/or delivery; and (v) test and develop new features and functionality and otherwise enhancing the Platform and Services.

We do not sell or share this information with third parties for business or commercial purposes, though we may disclose it for lawful purposes, as described in greater detail below in Clause 4.9 and 4.10.

Bringmea retains commercial information about you for as long as you are a Delivery Partner for Bringmea, and for such additional period as Bringmea determines is necessary to comply with its legal obligations and defend against legal claims.

Biometric information. We may require you to submit your photographs to Bringmea; in some cases, including for Delivery Partner applicant onboarding, we share these photographs with our trusted “third party identity verification vendor” who may use (i) a combination of machine learning tools and optical scans to authenticate your identity documents as well as (ii) facial recognition technology to produce a unique biometric identifier based on facial geometry that can be used to compare your photograph(s) to other photographs you have previously submitted (e.g., driver’s license, etc.) to determine the likelihood that the images are a “match”.

We collect Bringmea data to verify your identity, to authenticate your identity documents, and to protect against fraud, misrepresentation and unauthorized use of the Platform (e.g., identity-borrowing). Facial recognition technology may not be available in all jurisdictions. In those circumstances, Bringmea may still collect your photographs and perform manual facial comparison analysis.

This biometric data is generated and maintained by our trusted third-party vendor to perform the identity verification service on our behalf in accordance with our contractual agreements. The vendor has represented that biometric identifiers will be promptly deleted once no longer needed for identity verification purposes, which will occur no later than 3 (three) years after your last interaction with us. For identity verification, security, and recordkeeping purposes, the vendor may retain the photographic images themselves for a longer period. Bringmea receives and stores the results of the identity document authentication as well as the verification analysis.

We do not sell or share this information with third parties for business or commercial purposes, though we may disclose it to our service providers, or for other lawful purposes, as described in greater detail below in Clause 4.9 and 4.10.

Internet usage information- We collect information about your device and its software which includes your IP address, browser type, internet service provider, device type/model/manufacturer, operating system, date and time stamp, and a unique ID that allows us to identify your browser, mobile device, or your account (including, for example, a persistent device identifier or an Ad ID), and other similar information. We also collect mobile sensor data (such as bearing or direction, speed, latitude and longitude, altitude/height, activity type, and acceleration or deceleration) to improve location accuracy and analyze usage patterns.

We also collect analytics information which includes information about the way you access and use the DP Platform, such as the pages you visit on the DP Platform, the links you click on the DP Platform, your login history, whether you open emails or click the links contained in emails that we send, and other actions you take on the DP Platform. We may collect analytics data or use third-party analytics tools such as google analytics to collect this data.

We may use this data to: (i) provide, maintain, improve and develop the DP Platform and Service; (ii) perform analytics, detect activity patterns on DP Platform and Service, determine the effectiveness of our promotional campaigns, and otherwise research usage; (iii) collect, confirm and verify information about Services performed by you; (iv) create and personalize content on the DP Platform and your account; and (v) test and develop new features and functionality and otherwise enhance the DP Platform and Services.

Bringmea retains internet usage information for as long as you have an account with Bringmea, and for such additional period as Bringmea determines is necessary to comply with its legal obligations and defend against legal claims.

Location information- Each time you access or use the DP Platform, we may collect the precise location of your device when the DP Platform is running in the foreground or background. If you label certain locations, such as “home” and “work,” we receive that information, too. We may also approximate your location from your IP address when you access or use the DP Platform. We typically collect this information through a variety of tracking technologies, including cookies, flash objects, web beacons, embedded scripts, mobile SDKs, location-identifying technologies, and similar technology (collectively, “tracking technologies”), and we may use third party partners or services to assist with this effort. Information we collect automatically about you or your device may be combined with other Personal Information we collect directly.

We use this information to enable Bringmea’s auto-dispatching technology to coordinate fulfilment of all delivery orders placed across our network of Delivery Partners. Orders are offered to Users based on demand and strategic fulfilment algorithms. Delivery Partners that are not within a reasonable distance from Restaurants may be considered unavailable to pick-up Order(s). We also use the location information to track the progress and completion of deliveries, and disclose it to Merchants from whom you have accepted an order(s) so that they can track the order(s) and/or communicate with you.

Bringmea retains location information for as long as you have an account with Bringmea, and for such additional period as Bringmea determines is necessary to comply with its legal obligations and defend against legal claims.

Audio and video information- We may collect audio and video information from you, such as call recordings, when you contact our Delivery Partner care team. We use this information to analyse use of and improve the DP Platform and our Services.

Bringmea retains audio and video information for as long as you have an account with Bringmea, and for such additional period as Bringmea determines is necessary to comply with its legal obligations and defend against legal claims.

Protected characteristics- We may collect your age to verify that you have a valid driver’s license. We may also collect your age

Bringmea retains protected characteristics information for as long as you have an account with Bringmea, and for such additional period as Bringmea determines is necessary to comply with its legal obligations and defend against legal claims.

Other information you provide. When you communicate or otherwise interact with us, you may also provide us other information about yourself (e.g., during driver care communications, ratings and review submissions, feedback, disputes, etc.). We may use this data to: (i) provide, maintain, improve and develop the DP Platform and Services; (ii) resolve disputes; (iii) perform analytics, detect activity patterns on our DP Platform and Service, determine the effectiveness of our promotional campaigns, and otherwise research usage; and (iv) communicate with you to provide support and to send you other messages.

Other circumstances under which we might use your Personal Information- In addition to the above, Bringmea may use your Personal Information to:

Maintain the safety, stability and security of our Platform- We may use your Personal Information to maintain the safety and security of DP Platform, including, to detect or prevent fraud, misrepresentation, abuse or other harmful activities, and/or diagnose or fix technology issues.
Provide, personalize, measure and improve our advertising and marketing- We may use Personal Information to provide, personalize, measure and improve our advertising and marketing, including to inform you of products, programs, services, and promotions that we believe may be of interest to you, to determine the effectiveness of our Platform and our promotional campaigns, to enhance our marketing activities, and to permit you to refer us to your friends so that we may send them promotional offers through the Platform. If you wish to use this feature, you may be required to provide us with, and we may use, your friend’s name and email address. By using this functionality, you affirm that you are entitled to use and provide us with your friend’s name and email address for this purpose. We will not use your friend’s Personal Information for any purpose other than to allow promotional offers to be sent and/or to troubleshoot any issues with respect to such promotional offers, unless we disclose such other purpose to you at the time you provide your friend’s Personal Information to us.
Legal and regulatory requirements and proceedings- We may use your Personal Information in connection with legal proceedings and requirements. For example, we may need your Personal Information to enforce our corporate reporting obligations and our Terms and Conditions, or to comply with applicable laws.
Enforce our rights.When you access or use our DP Platform, you are bound by our Terms and Conditions and this Privacy Policy. To ensure you comply with them, we may use your Personal Information to monitor, investigate, prevent and/or mitigate violations of these legal provisions as well as enforce our agreements with third parties and business partners.
Other purposes disclosed at the time of collection- From time to time, we may use your Personal information for a specific purpose not contemplated by this Privacy Policy. In such an event, we will specifically disclose that use to you.

For clarity, Bringmea does not and will not use any information provided by you and/or generated by your use of the DP Platform to supervise or control you in performing Services arranged using the Platform.

Other circumstances under which we might disclose your Personal Information. In addition to the above, Bringmea may disclose your Personal Information to:

Service Providers- We disclose your Personal Information to third-party service providers to provide certain services, such as new Delivery Partner onboarding, scheduling, communications, data analysis, infrastructure provisioning, IT services, customer service, email service providers, gear shipment providers, emergency support providers, payment card providers, training and educational software providers, identity verification, and other similar services.
Affiliates-We may share your Personal Information with other companies owned or controlled by Bringmea, and other companies owned by or under common ownership as Bringmea, which also includes our subsidiaries (i.e., any organization we own or control) or our ultimate holding company (i.e., any organization that owns or controls us) and any subsidiaries it owns, for operational or business purposes or as otherwise described in this Privacy Policy.
Business transaction or reorganization.We may take part in or be involved with a corporate business transaction, such as a merger, acquisition, joint venture, or financing or sale of all or a portion of company assets. We may disclose Personal Information to a third party during negotiation of, in connection with or as an asset in such a corporate business transaction. Personal Information may also be disclosed in the event of insolvency, bankruptcy, or receivership.
Legal obligations and rights-We may disclose Personal Information to third parties, such as legal advisors and law enforcement, as required by law or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement or other governmental authorities; (b) enforce our terms or to protect the security or integrity of our systems and Services; (c) detect, suppress or prevent fraud or reduce credit risk and collect debts owed to us; (d) exercise or protect the rights, property, or personal safety of Bringmea, our visitors, or others; and/or (e) for recordkeeping purposes. In connection with the enforcement and/or protection of our rights, we may disclose your Personal Information to third parties such as (i) third party insurance providers and associated agents and consultants for insurance and other risk-mitigation purposes, and/or (ii) attorneys, collection agencies, tribunals or law enforcement authorities pursuant to valid requests in connection with alleged violations of Bringmea’s Terms of Use or other alleged contract violations, actual or alleged infringement, actual or suspected harm to persons or property, or alleged violations of laws, rules or regulations.
Consent- We may disclose Personal Information about you to other third parties with your consent.

APPLICABLE LAWS

We ensure that your data and information shall be protected under the provisions of, IT Act, and SPDI Rules along with any amendments made to these acts, rules and regulations.

It is important to emphasize that various other provisions within the IT Act will endure and maintain their relevance. In scenarios where inconsistencies arise between the stipulations of the IT Act and those outlined in the DPDP, the proposed course of action is for the provisions of the DPDP to take precedence, ensuring a coherent and harmonized regulatory landscape.

GENERAL DATA PROTECTION REGULATION (“GDPR”)

Under certain circumstances, you have rights under applicable data protection laws in relation to your Personal Information. It is our Policy to respect your rights and we will act promptly and in accordance with any applicable law, rule or regulation relating to the processing of your Personal Information. Details of your rights under GDPR are set out below:

Right to be informed about how Personal Information is used – You have a right to be informed about how we will use and share your Personal Information. This explanation will be provided to you in a concise, transparent, intelligible and easily accessible format and will be written in clear and plain language;

Right to access Personal Information – You have a right to obtain confirmation of whether we are processing your Personal Information, access to your Personal Information and information regarding how your Personal Information is being used by us;

Right to have inaccurate Personal Information rectified – You have a right to have any inaccurate or incomplete Personal Information rectified. If we have disclosed the relevant Personal Information to any third parties, we will take reasonable steps to inform those third parties of the rectification where possible;

Right to have Personal Information erased in certain circumstances – You have a right to request that certain Personal Information held by us is erased. This is also known as the ‘right to be forgotten’. This is not a blanket right to require all Personal Information to be deleted. We will consider each request carefully in accordance with the requirements of any laws relating to the processing of your Personal Information, this right is enforceable only after your termination as a Delivery Partner with the Company;

Right to data portability – under certain circumstances, you have the right to request to receive a copy of your Personal Information in a commonly used electronic format. This right only applies to Personal Information that you have provided to us (for example by completing a form or providing information through the Platform). Information about you which has been gathered by monitoring your behaviour will also be subject to the right to data portability. The right to data portability only applies if the processing is based on your consent or if the Personal Information must be processed for the performance of a contract and the processing is carried out by automated means (i.e. electronically);

Right to object to processing of Personal Information in certain circumstances (including where Personal Information is used for marketing purposes) – You have a right to object to processing being carried out by us if (a) we are processing Personal Information based on legitimate interests or for the performance of a task in the public interest (including profiling), (b) if we are using Personal Information for direct marketing purposes, or (c) if information is being processed for scientific or historical research or statistical purposes. You will be informed that you have a right to object at the point of data collection and the right to object will be explicitly brought to your attention and be presented clearly and separately from any other information; and

Right not to be subject to automated decisions where the decision produces a legal effect or a similarly significant effect – You have a right not to be subject to a decision which is based on automated processing where the decision will produce a legal effect or a similarly significant effect on you.

DPDP DATA PROTECTION RIGHTS

We assure Delivery Partners that their rights are safeguarded and Digital Personal Data Protection (“DPDP”) rights are upheld in our Privacy Policy. We respect Delivery Partner’s rights including access, rectification, erasure, restriction, data portability, objection, and protection against automated decision-making. Any violations can be reported to us for prompt resolution. Every Delivery Partner is entitled to the following:

The Right to access- As elaborated in Section 11 of DPDP, you have the right to request copies of your personal data and Personal Information. We may charge you a small fee for this service.

The Right to rectification- Complying with Section 12 of DPDP, you have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The Right to erasure- As provided under Section 12 of DPDP, you have the right to request that we erase your personal data and Personal Information, under certain conditions.

The Right to grievance redressal- As mentioned in Section 13 of DPDP, you have the right to seek redress for concerns pertaining to your personal data and Personal Information, under certain conditions.

The Right to nominate- As mentioned in Section 14 of DPDP, you have the right to nominate any other individual who shall in the event of death or incapacity, exercise your rights.

You may exercise any of the above-mentioned rights by sending a request to us on our contact information as detailed below. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within 1 (one) month. Occasionally it may take us longer than one calendar month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

GRIEVANCE REDRESSAL

Redressal Mechanism: Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature to Avirup De ("Grievance Officer").

Corporate Address: UNIT NO-1017, VIPUL BUSINESS PARK,SECTOR-48 SOHNA ROAD, Gurgaon-122018, Haryana

Email: contact@bringmea.in

QUESTIONS OR COMPLAINTS

If you have any question or complaints about the processing of your personal data and Personal Information, write to us at contact@bringmea.in. Our team will be happy to assist you.