PRIVACY POLICY
Date : 19th June 2024
Bringmea Technologies Private Limited (“Company” or “Bringmea”) owns, operates and manages a website having domain name https://bringmea.in/ (the “Website”) and the software application for use on small, wireless computing devices such as smartphones and tablets and also for use on desktop or laptop computers under the name and style of “Bringmea” (“Application”) (collectively referred to as “Platform”). Bringmea provides certain services to its end-users, customers who are registered with Bringmea (“users”, or) which can be accessed, used and availed in accordance to the terms and conditions of use/services available at https://bringmea.in/ (“Terms of Use”). Bringmea enables transactions on its Platform between participating restaurants/merchants (“Merchant(s)”) and users who place their orders on the Platform (“Buyer(s)”). The restaurants/merchants are entities dealing in (a) prepared food and beverages, (b) consumer goods, and (c) other products and services. When a user avails the service of ordering aforementioned items (“Item(s)”) and a platform delivery partners (“PDPs”) is assigned to ensure delivery of such order (“Order(s)”) such service of delivery of prepaid orders "Platform Services". Additionally, Bringmea also enables delivery of packages (“Package(s)”) from one location to another within the area of operations and completion of Tasks at selected localities of serviceable cities across India as per the request(s) placed on the Platform for completion of such service(s) by the PDPs ("Delivery Services"). The Platform Services and Delivery Services are collectively referred to as “Services”. For both Platform Services and Delivery Services, Company is merely acting as an intermediary between the Merchants and Buyers and/or PDPs and Buyers/Merchants.
This document hereinafter referred to as the “Privacy Policy” or “Policy”, inter alia, states the following:
This Privacy Policy shall apply to any person who visits, browses, uses or accesses the Platform or uses any Services on the Platform. This Privacy Policy is an electronic record in terms of the Information Technology Act, 2000 (the “IT Act”) and rules made thereunder and the amended provisions pertaining to electronic documents / records in various statutes as amended by the IT Act. Further, this electronic record is generated by a computer system and does not require any physical or digital signatures.
This Privacy Policy is published in compliance with Section 43A of the IT Act, regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (the “SPDI rules”), regulation 3(1) of the Information Technology (Intermediaries’ Guidelines) Rules, 2011. It is important to emphasize that various other provisions within the IT Act will endure and maintain their relevance. In scenarios where inconsistencies arise between the stipulations of the IT Act and those outlined in the Digital Personal Data Protection Act (“DPDP”), the proposed course of action is for the provisions of the DPDP to take precedence, ensuring a coherent and harmonized regulatory landscape. Any new features and/or services that are added to Our current Services at any point in the future shall also be subject to the terms set out in this policy.
“Personal Information” is defined under the SPDI rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person. The SPDI rules further define “Sensitive Personal Data or Information” of a person to mean Personal Information about that person relating to: (i) passwords; (ii) financial information such as bank accounts, credit and debit card details or other payment instrument details; (iii) physical, physiological and mental health condition; (iv) sexual orientation; (v) biometric information; (vi) information received by body corporate under lawful contract or otherwise; (vii) visitor details as provided at the time of registration or thereafter; and (ix) call data records. Note that the information collected by us from you may constitute ‘Personal Information’ or ‘Sensitive Personal Data or Information’ under the SPDI Rules.
In order to have access to all the features and benefits on our Platform, a user must first create a User Account on our Platform. To create a User Account, a user is required to provide the following information, which such user recognizes and expressly acknowledges as Personal Information allowing others, including us, to identify the user: name, user ID, email address, gender, country, ZIP/postal code, age, phone number, password chosen by the user. In addition, at the time of a registered user availing of the Services, the user is required to provide certain Sensitive Personal Information which includes its bank account or card details for undertaking transactions on the Platform for availing the Services. We may, in future, include other optional requests for information from the user to help us to customize the Platform to deliver personalized information to the user. Further, Company shall store the information provided by the user including without limitation the recordings of user’s calls between the Company’s executive and the user for their conversation regarding the Services of the Company or any/all Service-related matters.
DISCLAIMER- BY USING AND ACCESSING THE PLATFORM AND BY AVAILING THE SERVICES OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU WILL BE DEEMED TO HAVE READ, UNDERSTOOD AND AGREED TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY AND AGREE TO BE BOUND BY THE PRIVACY POLICY. YOU HEREBY CONSENT TO OUR COLLECTION, USE AND SHARING, DISCLOSURE OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. WE RESERVE THE RIGHT TO CHANGE, MODIFY, ADD OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY, AT OUR SOLE DISCRETION, AT ANY TIME. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY AT ANY TIME, DO NOT USE ANY OF THE SERVICES OR GIVE US ANY OF YOUR INFORMATION. IF YOU USE THE SERVICES ON BEHALF OF SOMEONE ELSE (SUCH AS YOUR CHILD) YOU REPRESENT THAT YOU ARE AUTHORIZED BY SUCH INDIVIDUAL OR ENTITY TO (I) ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL’S OR ENTITY’S BEHALF, AND (II) CONSENT ON BEHALF OF SUCH INDIVIDUAL OR ENTITY TO OUR COLLECTION, USE AND DISCLOSURE OF SUCH INDIVIDUAL’S INFORMATION. YOU MAY NOTE THAT THIS PRIVACY POLICY IS BASED ON THE APPLICABLE LAWS OF INDIA AND GOOD DATA PRIVACY PRACTICES ADOPTED BY THE COMPANY IN INDIA AND MAY BE FOUND DEFICIENT WITH RESPECT TO CERTAIN PRIVACY LAWS OF SOME OTHER COUNTRIES. BY VISITING THE PLATFORM, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THE TERMS CONTAINED HEREIN, PLEASE DO NOT USE OR ACCESS OUR PLATFORM OR AVAIL ANY SERVICES ON THE PLATFORM. BY MERE USE OF THE PLATFORM, YOU EXPRESSLY CONSENT TO OUR USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY.
PURPOSE OF THIS PRIVACY POLICY
We respect your need to understand how and why information is being collected, used, disclosed, transferred and stored. Thus, we have developed this Policy to familiarize you with our practices and demonstrate our commitment to the protection of your privacy and your Personal Information. This Privacy Policy sets out the way in which we process your Information when you visit the Platform or use the Services in accordance with applicable data protection laws. By accessing our website, application and Services, you agree to be bound by the terms of this Policy. It is important that you read this Policy together with any other policies we may provide on specific occasions when we are collecting or processing your personal data and Personal Information, so that you are fully aware of how and why we are using your personal data and Personal Information. This Policy supplements the other notices and is not intended to override them.
The information contained on this Platform and the Personal Information collected by using/ login and or accessing this Platform are stored at a secured server. It is stated by the server service provider that they have all the best security practices required for the server. The Platform is owned by us and is located in India. Hence, we are bound by duty to abide by the laws, including but not limited to, regulations, rules, circulars and notifications governing privacy in India.
SCOPE OF THIS PRIVACY POLICY
We provide this Privacy Policy to inform you of our policies and procedures regarding collection, storage, processing and sharing of personal data and Personal Information that we receive from users of the Platform or those which are stored or accessed by us at the time of availing the Services on the Platform.
With regard to this Privacy Policy, the terms "using" and "processing" information include, without limitation; the use of cookies; and the collection, storage, transfer, evaluation, deletion, disclosure, management, handling, modifications and use of personal data and Personal Information.
This Privacy Policy applies only to personal data and Personal Information that you provide us via the Platform. We reserve the right to update this Privacy Policy from time to time to reflect any changes to our Services. We will do this by amending the Privacy Policy on the Platform. The changes will take effect automatically, as soon as they are posted on the Platform. In addition, we will notify all users by email if any material changes are made to the Policy, subject to the users’ acceptance to receive emails from us.
This Privacy Policy is applicable to all users of this Platform. By using the Services, registering with us or by otherwise giving us your information, you will be deemed to have read, understood and agreed to the practices and policies outlined in this Privacy Policy and agree to be bound by the terms hereof. You hereby consent to us collecting, using and sharing and disclosing your information as described in this Privacy Policy.
This Privacy Policy does not apply to any third-party website(s) and mobile app(s). You are requested to take note that information and privacy practices of our business partners, advertisers, sponsors or other sites to which We provide hyperlink(s), may be different from this Policy, Hence, it is recommended that you review the Privacy Policy of any such third parties before you interact with such interfaces.
COOKIES
The Platform uses cookies, and while using the Platform you will be prompted to accept all cookies. We may place text files in the browser files of your computer system. A cookie itself does not contain Personal Information and it will only enable us to relate your use of the Platform and your behaviour on the Platform to information that you have specifically and knowingly provided. The only Personal Information that a cookie can contain is the information you supply to the cookie. A cookie can’t read data off your hard disk or read cookie files created by other websites.
We may place both permanent and temporary cookies. A permanent cookie will remain on your web browser until its expiry date, unless deleted prior to such expiry date. However, most cookies are “session cookies” meaning that they automatically get deleted from your computer system at the end of the session. You can refuse cookies by turning them off in your browser or alternatively you can also set your browser to warn you before accepting any cookies. Therefore, you are always free to decline our cookies if your browser permits, however We use certain cookies to authenticate users on each page after the user logs on to the Platform or accesses any Services. If you, as a casual visitor, have inadvertently browsed any other page of this Website prior to reading this Privacy Policy, and you do not agree with the manner in which such information is obtained, collected, processed, stored, used, disclosed or retained, merely quitting this browser application should ordinarily clear all temporary cookies installed by us. All visitors, however, are encouraged to use the “clear cookies” functionality of their browsers to ensure such clearing / deletion, as we cannot guarantee, predict or provide for the behaviour of the equipment of all the visitors of the Platform. Note that you are not a casual visitor if you have willingly submitted any Personal Data or Information to us through any means, including email, post or through the registration process on the Platform. All such visitors will be deemed to be, and will be treated as users for the purposes of this Privacy Policy, and in which case, this Privacy Policy applies in its entirety to such persons.
The data that cookies collect will be used to process and/or analyse information by third parties to help improve or facilitate our Services, to provide Service on our behalf, to Platform-related Services, including but not limited to; maintenance services; fraud detection services; database management; web analytics; monitoring; and evaluation services. If you have any questions about our cookie usage, please contact us at the contact details/information mentioned below.
INFORMATION WE COLLECT FROM YOU
In order to improve your Application experience and lend stability to our services to you, We may collect information or employ third party plugins that collect information about the devices You use to access our Services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, mobile network information, installed applications on device and phone state. The information collected thus will be disclosed to or collected directly by these plugins and may be used to improve the content and/or functionality of the services offered to you. Analytics companies may use mobile device IDs to track your usage of the Platform.
PROCESSING YOUR PERSONAL DATA AND PERSONAL INFORMATION
We may process your personal data and Personal Information for, including without limitation, the following purposes:
Providing Our Services: We might process your personal data and Personal Information to provide Services so as to facilitate the interaction and transaction of the users. For example, personal data and Personal Information is processed in order to set up your User Account (“Account”), allow you to choose the Services you want and submit reviews to the Platform. We process the following personal data and Personal Information: (i) name; (ii) phone number; (iii) email address; (iv) home address; (v) IP address; (vi) location; (vii) User Account profile data.
Customer service: We need to process personal data and Personal Information for this purpose because it enables us to adequately respond to users’ questions/ concerns and to verify the correctness of the Services availed by user on the Platform.
Marketing (Direct): We process users’ data for (direct) marketing purposes. This means that we can contact users to draw attention to our Services. For this purpose, we process the following personal data and Personal Information: (i) website behaviour; (ii) IP address;(iii) email address; (iv) postal address; (v) phone number (vi) online identifiers; (vii) information regarding type of Services availed; (viii) location; (ix) and account information.
Commercial Use: All the information provided to us by a user, including Personal Information or any Sensitive Personal Data or Information, is provided voluntary. You understand that we may use certain information provided by you, which may include your Personal Information or Sensitive Personal Data or Information for (i) the purpose of providing the Services to you; (ii) commercial purposes and in an aggregated and anonymized form for research, statistical analysis and/or business intelligence purposes; (iv) sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates; (v) communication purposes to enhance your experience and obtaining feedback in relation to the Services; (vi) customer support related issues; and (vii) enabling you to complete any transaction through the Platform.
In addition to the above, we may also use your personal data and Personal Information for several reasons, including but not limited to; (i) keep you informed of the transaction status; (ii) send you, your Service(s) request confirmations via SMS or WhatsApp or any other messaging service; (iii) send you any updates or changes to your order(s); (iv) allow our customer service to contact you, if necessary; (v) customize the content of our website and mobile Application;(vi) request you for reviews of the Services; (vii) send you verification message(s) or email(s); (viii) validate/authenticate your account and to prevent any misuse or abuse; (ix) contact you on your birthday to inform you of any special offers; (x) send you important notices and communications regarding our Services availed or changes to the terms and conditions and/or policies; (xi) to administer our business and Platform; (xii) to send you marketing related communications; (xiii) to deal with enquiries and complaints raised by you and to troubleshoot problems; (xiv) ensure compliance with all applicable laws and to ensure safety of the Platform and all users; (xv) to obtain your Know Your Customer (‘KYC’) details; (xvi) to prevent fraud, errors and/or any illegal activity on the Platform; (xvii) to send invoices, statements, agreements and/or to collect payment from you or make payments to you on behalf of the user availing Services (as the case may be); (xviii) send you reminders to confirm your Services or in case of payment for future continuance of Services.
We may combine the information that we receive from third parties with the information you give to us and information we collect about you for the purposes set out above. Further, we may anonymize and/or de-identify information collected from you through the Services or via other means, including via the use of third- party web analytic tools. As a result, ur use and disclosure of aggregated and/or de-identified information is not restricted by this Policy, and it may be used and disclosed to others without limitation.
We analyse the log files of our Platform that may contain Internet Protocol (“IP”) addresses, browser type and language, Internet Service Provider (“ISP”), referring, Application crashes, page viewed and exit websites and applications, operating system, date/time stamp, and clickstream data. This helps us to administer the website, to learn about user behavior on the site, to improve our product and Services, and to gather demographic information about our user base as a whole.
DISCLOSURE OF YOUR INFORMATION
We may share your information that we collect for following purposes:
While you cannot opt out of advertising on the Platform, you may opt out of much interest-based advertising on third party sites and through third party ad networks (including DoubleClick Ad Exchange, Facebook Audience Network and Google AdSense). Opting out means that you will no longer receive personalized ads by third party’s ad networks from which you have opted out, which is based on your browsing information across multiple sites and online services. If you delete cookies or change devices, your opt out may no longer be effective.
DATA SECURITY
We have in place appropriate technical and security measures to secure the information collected by us. We use vault and tokenization services from third party service providers to protect the sensitive Personal Information provided by you. You are advised not to send your full credit/debit card details through unencrypted electronic platforms. Where we have given you (or where you have chosen) a username and password which enables you to access certain parts of the Platform, you are responsible for keeping these details confidential. We ask you not to share your password with anyone. Please be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data and Personal Information, we cannot guarantee the security of your data transmitted through the Platform. Once we have received your information, we will use strict physical, electronic, and procedural safeguards to try to prevent unauthorised access.
Our employees and data processors, who have access to, and are associated with the processing of SPDI, are obligated to respect the confidentiality of every user’s Personal Information or SPDI. We have put in place procedures and technologies as per good industry practices and in accordance with the applicable laws, to maintain security of all personal data and Personal Information from the point of collection to the point of destruction. Any third-party data processor to which we transfer personal data and Personal Information shall have to agree to comply with those procedures and policies, or put in place adequate measures on their own.
No administrator of the Platform will have knowledge of your password. It is important for you to protect against unauthorized access to your password, your computer and your mobile phone. We do not undertake any liability for any unauthorized use of your account and password. If you suspect any unauthorized use of your account, you must immediately notify us by sending an email to [●]. You shall be liable to indemnify us due to any loss suffered by us due to such unauthorized use of your account and password. Note that we make all user information accessible to our employees, agents or partners and third parties only on a need-to-know basis, and binds only its employees to strict confidentiality obligations. However, we are not responsible for the confidentiality, security or distribution of your Personal Information by our partners and third parties outside the scope of our agreement with such partners and third parties.
In case there is any breach of security, we will make all legally required disclosures concerning the breach and the confidentiality, or integrity of your unencrypted electronically stored personal data and Personal Information to you via email or by posting it on Platform without unreasonable delay, in as far as is consistent with any legitimate needs of law enforcement and any measures required to determine the scope of the breach and to safeguard the integrity of data.
OPT-OUT
When you sign up for a User Account, you are opting in to receive emails from Bringmea. you can log in to manage your email preferences [here] or you can follow the “unsubscribe” instructions in commercial email messages, but note that you cannot opt out of receiving certain administrative notices, service notices, or legal notices from Bringmea.
If you wish to withdraw your consent for the use and disclosure of your Personal Information in the manner provided in this Policy or you want your data to be deleted, please write to us at [·]. Please note that we may take time to process such requests, and your request shall take effect as early as possible from the receipt of such request, after which we will not use your personal data and Personal Information for any processing unless required by us to comply with our legal obligations. We may not be able offer you any or all Services upon such withdrawal of your consent.
APPLICABLE LAWS
We ensure that your data and information shall be protected under the provisions of, IT Act, and SPDI Rules along with any amendments made to these acts, rules and regulations.
It is important to emphasize that various other provisions within the IT Act will endure and maintain their relevance. In scenarios where inconsistencies arise between the stipulations of the IT Act and those outlined in the DPDP, the proposed course of action is for the provisions of the DPDP to take precedence, ensuring a coherent and harmonized regulatory landscape.
RETENTION PERIOD
We do not keep your personal data and Personal Information longer than necessary for the purpose of the processing. This includes, for example, the purposes of satisfying any legal, regulatory, accounting, reporting requirements, to carry out legal work, for the establishment or defence of legal claims. We may aggregate and anonymize your personal data and Personal Information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
GENERAL DATA PROTECTION REGULATION (“GDPR”)
Under certain circumstances, you have rights under applicable data protection laws in relation to your Personal Information. It is our policy to respect your rights and we will act promptly and in accordance with any applicable law, rule or regulation relating to the processing of your Personal Information. Details of your rights under GDPR are set out below:
DPDP DATA PROTECTION RIGHTS
We assure users that their rights are safeguarded and Digital Personal Data Protection (DPDP) rights are upheld in our Privacy Policy. We respect user rights including access, rectification, erasure, restriction, data portability, objection, and protection against automated decision-making. Any violations can be reported to us for prompt resolution. Every user is entitled to the following:
You may exercise any of the above-mentioned rights by sending a request to us on our contact information as detailed below. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than one calendar month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
GRIEVANCE REDRESSAL
Redressal Mechanism: Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature to Avirup De ("Grievance Officer").
Corporate Address: UNIT NO-1017, VIPUL BUSINESS PARK,SECTOR-48 SOHNA ROAD, Gurgaon-122018, Haryana
Email: contact@bringmea.in
QUESTIONS OR COMPLAINTS
If you have any question or complaints about the processing of your personal data and Personal Information, write to us at contact@bringmea.in. Our team will be happy to assist you.
CONTACT INFORMATION
Please contact us for any queries on the terms, conditions and usage or any other information.
Address:UNIT NO-1017, VIPUL BUSINESS PARK,SECTOR-48 SOHNA ROAD, Gurgaon-122018, Haryana
Email:contact@bringmea.in
Customer Support:delivery@bringmea.in